New Job

Seriously. How much customer service training can you give a person? Some of the material tells us how to have proper phone etiquette, and how to say "please" and "thank you". And they keep stressing how we need to work on our "soft skills". It is redundant and boring! And most of it is just common sense. It's common sense to be professional, it's common sense to apologize when you make a mistake, it's common sense to say thank you when necessary! This training is extremely offensive. Not to mention that the age range is from 17-22 (there are about 3 older adults and there are about 20 in the group)!! I feel totally out of place! I guess the narcissist generation needs this extensive training!